Frequently Asked Questions

  • Requesting a Proof
    • You may request a proof at the time of purchase. There is a $5.00 fee per proof and production time may be set back 2-7 business days. If your order is placed online, please request the proof in the "notes" section, we will charge the proof fee to your card once we email it to you. 
  •  What is the average turn around time?
    • Most orders are shipped within one (1) to three (3) business days once received. Keep in mind that time does not include transit. Rush orders are available by phone or email, credit card payment and on in stock items only. Shipping cost will be calculated at time of rush shipment. FedEx Ground, Next Day, 2nd Day and 3 Day Air are available.
  • What is the turn around time for custom products?
    • For products such as custom ribbons, medals, certificates and some acrylics you can expect a turn around time of 3-6 weeks. Rush orders are available on some custom products, please call our sales associates for more information.
  • Tax Exempt?
    • If you have a tax exempt number and would like to order online, please call one of our sales reps to change your online account to tax exempt. You will need to give the sales rep your tax number.
  • What is the best format for your logo?
    • Logos should be sent in JPEG format at the highest resolution possible (300 dpi preferred). Logos that are being engraved onto glass, acrylics and plaques need to be send in black and white form. Logos on sublimated trophy plates and plaques can be in color.
  • How much are your logos and lettering?
    • Here at Classic we've long had a policy of free logos and lettering! However in some cases long paragraphs on plaques or acrylics may be charged a set up fee of $6.00. If this is to be the case on your order you will first be notified.
  • Will I receive a proof before my order is completed?
    • It is not our policy to send proofs on every order. However, if you would like one sent before your order is processed please let us know in the "notes" section at checkout. Please be sure to fill out all of our options during checkout, if you have any doubts that it is not correct or that our associates will not understand, please email us with your order number or give us a call immediately. There is a $5.00 charge per proof and requesting a proof may cause production to be delayed 2-7 business days. 
  • What are the shipping cost?
    • Shipping cost are calculated by destination and order total. Please see our shipping page for maps on transit time and zone charges. On large orders we may use FedEx or R&L Carriers to deliver your product. Next Day Air, 2nd Day Air and 3 Day are available by phone or email order and on in stock items only. The cost for these services will be determined at time of shipment. 
  • Need a quote?
    • For large orders we would be more then happy to give you a quote. There are two (2) easy ways to receive one: 1. Call one of our sales reps, give them your order and they will get back to you as soon as possible with your qoute. 2. By email, email your order to us and we will gladly email you back with your quote!
  • How much lettering can you fit on a medal?
    • Space for letting on medals is very limited, please keep it to one or two lines.
  • Do we engrave items not purchased from our store.
    • No. We currently do not engrave any furnished items.
  • Will I receive an email confirmation when my order ships?
    • Yes, you will receive an email with your tracking number(s).
  • What is the best way to place an order?
    • This website is a great way to place your order! However if you would like to email, fax or call your order in we will gladly process it as soon as possible.
  • What forms of payment do we accept?
    • We accept Visa, Mastercard and Discover Cards. We also accept checks and money orders, however they must be received before your order ships. CHECK BY PHONE IS NOT AVAILABLE.
  • What do I do if I have a a problem with my order?
    • Please open and inspect your order immediatley after receiving it. If you have any issues at all call our customer service associates as soon as possible at 260.483.1161. Any broken items or errors on our part will be fixed free of charge and shipped out to you in time for your event. If there is an error that is in your fault we will gladly fix it at a reasonable charge. Also, see your return,refund policy.
  • Return Policy
    • Classic Trophy Co. strives to offer wholesale prices, quality custom products, fast delivery and superior customer service on all of our services. Please contact customer service within fifteen (15) days if the item(s) you receive are broken or damaged in anyway or if we have made an error in fulfilling your order. All issues after fifteen (15) days will be charged a reasonable replacement charge. Due to the customization of every product we do not accept returns.
  • Can I Change my Order?
    • Due to our fast turn around time any changes that need to be made to your order need to be called in as soon as possible. If your order has already been shipped you will be charged to ship out new items to correct your order. We have a no return policy. If you cancel your order before it ships you will be charged a 20% restocking fee. All engraved plates, acrylics, glass items and custom made products are non refundable.
  • Trophy Care:
    • For Trophies with Black Boards: For small nicks and scratches use a black dry erase marker. Mark over the area and lighlty wipe off with a tissue.
    • For Trophies with Cherry Boards: For small nicks and scractches use a furniture marker found at your local general store.
    • For Trophies with White Boards: For small nicks and scratches use a small amount of liquid white out.
    • For Acrylics use windex or acrylic cleaner.